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Tag: Outlook for Mac

How to Find iCloud Email Folders that Disappear in Outlook for Mac

Do you sometimes feel like you need a magic wand to handle your computer glitches? Here’s my story about how I fixed my subfolder syncing problems in Outlook for Mac.

“Shall we play a game?”

Remember that line from the 1983 movie, “WarGames,” starring Matthew Broderick? That playful computer certainly caused a lot of trouble!

Recently I had what felt like a similar experience with my own computer. No, there weren’t any global implications. That said, I did feel like my world was at risk of imploding.


I thought I had lost all of my iCloud email subfolders I had created under my ‘Inbox’ to help keep my email organized…

Well, these subfolders weren’t exactly gone. They just weren’t showing up in my Microsoft Outlook for Mac. I could see them on my iPhone’s native Mail app, but not in Outlook on my iMac. (I’ve been using Outlook for Mac on my iMacs for years.)

Game Over?
So, I knew I had some kind of sync issue that my computer or the software had thrown at me.

Ha Ha.


(Not funny)

I immediately thought of the nightmare of having to delete Outlook for Mac and then rebuild my email all over again on my iMac.

Instead I took a deep breath and put on my Tech Zen hat. I decided to do some Googling for a less dramatic solution. And happily, I didn’t have to go too far down the rabbit hole.

IMAP Syncing
The answer has to do with syncing your IMAP Folders. You need to make sure each of your iCloud email subfolders are properly synced in Outlook for Mac for them to show up. Here’s how you do that:

  • On the top bar of Outlook for Mac, click on the “Tools” dropdown.
  • Click on “IMAP Folders.”
    There, you’ll see all of your iCloud email folders, including the ones that are missing in your email display.
  • Click on each folder that you want to (re)sync and then click on the green ‘Subscribe’ button on the top left. As soon as your subscribe a particular folder, the name turns bold.
  • And then, voilà! Your missing email folders will magically reappear in your Outlook for Mac.

Human Error?
Why my disappearing email subfolder crisis suddenly showed up in the first place, I have no idea. Sure, it’s easy to blame the human. We’ll never really know.

What’s important is I’ve got all of my email back in place on my iMac. (It wasn’t difficult. You just need to remember the IMAP Folders ‘Subscribe’ trick.)

Now, I’m simply back to my general state of détente with my computers and software.

Why My iCloud Email Stopped Working in Outlook for Mac

When your email program suddenly chokes, it’s probably a good idea to first find out if your email provider has updated any of its policies that require you to take action.

Yes, my iCloud emails abruptly stopped showing up in my Microsoft Outlook for Mac program a few days ago. For the record, it was on June 15. My iMac presented a message warning me that something was very wrong and that it might be my password or user ID. But as far as I knew, nothing had changed.

Boy, was I wrong…

June 15 Can be Hazardous to Your Emails
And if you think you don’t need to worry about this particular tech glitch because you don’t use Outlook for Mac for email, be forewarned that this story affects all of your third-party apps that require a password to get to your iCloud email, calendar and contacts.

I scoured the web for possible solutions.
Hours later, I stumbled across this little detail:
(Thanks to 9to5Mac and Lifewire)

As of June 15, 2017, Apple changed its security policies for non-Apple apps. Now, you need to create app-specific passwords through Apple’s enhanced security protocols of “2-step verification” (older system) or “2-factor verification” (newer system).

What this means is you can’t sign into your non-Apple apps using your iCloud password. You’ve got to create app-specific passwords through Apple.

This is not at all a new process. But if you’ve been avoiding Apple’s verification protocols, now you have no choice but to comply or get kicked out of Apple’s ecosystem.

Give a Dad a Chance!
No doubt, better security bolted onto your iCloud account is wicked important. But it would have been nice to know that this was coming.

But as it turns out, Apple sent an email to me on May 16 explaining the change.
I didn’t see that one apparently…

And then I missed the friendly reminder that went out two days before the deadline.
Mea culpa.

So how hard is it to set it all up?
Not at all.

In fact, it’s easy via the Apple ID page, which houses all of your account details and where you can create these à la carte passwords.

Father’s Day Gift from Apple
Look, I know I wasn’t paying attention. And I was given fair warning… twice.

But Apple… did you have to make the deadline right before Father’s Day?!
I mean… chances are there are other dads out there who ran afoul of this change.
I can’t be the only one.

And wouldn’t it be safe to assume we’ve all got other plans on Father’s Day weekend beyond having to spend time trying to figure out how to get our emails working again?

Choosing a different week would have been better.
(Just a pedestrian point of view from one of your faithful users out there in the trenches)

And to all of you ‘IT Guy’ dads out there who dodged this particular bullet, please hear me: If you don’t have the spare time to make your tech updates in a timely manner and hope to keep the status quo going for as long as possible… you can only wait for so long!

And then it catches up with you.
That’s the reality.
Happy Father’s Day.

Now put away your new tie and get to work.
(And read all of your Apple emails!)

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