At Home with Tech

Unlock the power of all your technology and learn how to master your photography, computers and smartphone.

Category: Tech Fixes

What’s Up with Samsung Microwaves?

If your Samsung microwave oven is bleeping in distress and displaying the spooky ‘SE’ code, you’re in trouble. Or are you? Your dead tech’s life may rest in the hands of your phone skills…

If your Samsung microwave oven is bleeping in distress and displaying the spooky ‘SE’ code, you’re in trouble. Or are you? Your dead tech’s life may rest in the hands of your phone skills…

My Samsung built-in microwave oven stopped working the other day.
And we haven’t even had it for two years!

Now I know humanity has been able to feed itself for most of its existence without this water molecule-stimulating tech.
(My mom did just fine without it while I was growing up and actually refused to ever try one. She claimed it was unnecessary.)

But I’ve got to admit; they’re pretty darn convenient.
90 seconds to warmed-up leftovers is hard to beat.

So doing without wasn’t quite as disruptive as replacing our dishwasher.
(Doing dishes by hand? Horrors!!)
But after a day of rediscovering the power of pure fire, it was time to put on my inspector badge and my Mr. Fix It tool belt.

The Mystery of the “SE” Code
I wasn’t present at the exact moment my young microwave went on the fritz.
(Samsung model SMH 9187 ST)

However, its aftermath glow simply displayed two letters above the keypad: ‘SE.’

I went online to look the code up, and ‘Ms. Samsung’ from the Samsung support site explained it means “Short Error” on the keypad.

Of course, her first recommended fix was for the owner to unplug the microwave and plug it back in…

Nope.
(Does that ever really work, Ms. Samsung? It might be a temporary fix, but what problem like this ever goes away for good…?)

Next… She broke the bad news that it was time to replace the control circuit board behind the keypad.

Fix It Yourself?
I’m apparently in good company with other owners of this Samsung model experiencing the exact same issue…

One enterprising guy posted a YouTube video on how he ‘MacGyvered’ the problem: He opened up his microwave’s guts, pulled out all the ribbon cables and chips from the keypad circuit board, cleaned the connections and then put everything back together.

Then, I found another YouTube video where a Starfleet engineer-in-training also pulled apart his microwave oven and bought a replacement circuit board from Sears Direct for $35.

So I applaud these efforts, but I also read some disturbing warnings online about the lurking dangers inside a microwave. Specifically something called the ‘capacitor,’ which stores additional voltage, even if the microwave is unplugged.

Do It Yourself has a microwave oven repair 101 page which explains how to discharge the capacitor with a screw driver and jumper wires.

(uhhh…)

Doc Emmett Brown might not shy away from this electrical challenge, but I think I missed his high school class the day he reviewed ‘Flux Capacitors’ and ‘gigawatts.’

So I decided to pursue a different course…

Time to Call Samsung
We’ve owned this microwave oven for just 21 months, and of course the warrantee ran out after 12. And no, I didn’t buy the extended warrantee.

But, hey… a microwave should last longer than 630 days, right?

And it was clear there’s a boatload of other people out there with the same problem.

It was time to call Samsung and ask for a little love.
The challenge would be not paying half as much for a repair visit as it would cost to buy a brand new unit…

Five Steps to Successful Phone Support

Now I can’t guarantee this will always work for you, but here are a few tips how to act when you call up ‘800-Help Me…My Microwave is Broken.’

1.  Ask Nicely
Face it: Your unit is out of warrantee.
Acting all angry and injured will get you nowhere.
It’s going to be an uphill battle, and you’d better be nice.
Remember that hard-to-get date? Yeah… like that.

2.  Ask Twice
When I called Samsung, the phone rep said there was no recall on my microwave, and there was nothing she could offer other than to schedule a repair appointment at full price.

I calmly asked if there was anything at all Samsung could do to ‘work with me,’ since the web was a flurry with so many other customer stories with the same problem.

She said she could bump my question up to a service manager, and I gladly accepted that option.

3.  Do Your Research
When I spoke to ‘the manager,’ I felt prepared, because I had done my homework.
And the fact I was not alone with this particular Samsung failure didn’t hurt.
Also, I tried to act like the two of us were working together on my problem.
(It’s a slight attitude tweak, and it can make all the difference…)

The manager took a few minutes to do her own research, and she returned to continue our ‘negotiations.’

She said my unit wasn’t on their recall list of microwaves.
(There’s a recall list of other Samsung microwaves in trouble?!)

But…
(Let the silence here work in your favor.)

She could offer me a free one-time repair visit, which included parts and labor.
YES!!

Somehow, she could slip my microwave’s failure into their larger recall bucket.
(I didn’t ask.)

4.  Say Thank You
Now that’s some good customer service, right?
I happily thanked the manager for her generous offer…

5.  Take a Picture
So I had unplugged my microwave during most of the SE incident, because the unit was also bleeping in distress.
(like I didn’t know there was a problem)

In fact, I was also ‘bleeping in distress.’
(Though I won’t reveal my actual ‘words’ here!)

Right before the Samsung service technician showed up a couple days later, I plugged the unit back in… to demonstrate its crippled functionality.

My microwave started to cycle on… and then, it just settled… ready for action.
No SE code. No annoying beeps. No problem!

What?!!!
Now, it’s decided to play nice?!

I started to panic.
The technician was due any minute.

I unplugged the microwave again and rebooted it… hoping to duplicate the code.
No luck.

I stood there staring at my mischievous machine.
(grrrrr)

But it couldn’t hold its breath forever.

“Beep, Beep, Beep.”
-SE-

Phew.

Then I quickly pulled out my iPhone and snapped a photo of the naughty keypad.

If it found the strength to act healthy again, at least I’d have a picture to show the tech.

But my microwave remained down for the count, and the repairman finally arrived.  He looked at it…
Yep… time for a new circuit board!

A half hour later he was on his way to save the day for another hungry family.  My ‘mighty’ microwave was ready for action… again.
(I forgive easily.)

Best of all, I had invested 0 dollars towards the fix.

Don’t Forget the Honey
So what’s the big takeaway from my little tale of kitchen suspense?

Well… I’ll do more research the next time I consider buying a Samsung microwave oven.
(That said, two years ago this was a top-rated unit on multiple review sites.)

And what company makes perfect tech?
The fact that Samsung stepped up to exceed my customer expectations goes a long way towards my remaining a Samsung customer in the future…

Although… it’s worth mentioning this ‘incident’ follows
my last Samsung ‘adventure’ by just a few weeks.
(Though I can’t blame Samsung for the disappearance of my Blu-ray Player’s remote. That’s another story…)

And again, it really doesn’t hurt to ask nicely for something.
Customers are so angry these days.
(often with good reason)
Your mother was right… A little honey goes a long way!

Finally, it’s always appropriate to say thanks.

Samsung… thank you!
YOU ROCK!!

Get a Life as the Family Photographer

Which of these holds more value… a 32 GB memory card or 32 photos? The answer can change your entire perspective as the family documentarian.

Which of these holds more value… a 32GB memory card or 32 photos? The answer can change your entire perspective as the family documentarian.

Are you getting stressed out being the family photographer?
Does it feel like a thankless job?

Are you overwhelmed by the task of processing all those pictures?
A burden that’s killing your joy?

You’re not alone.

The good news is you’ve come to the right support blog.
I think we’ve got some ideas that will help get you back on your photo footing.
Please come in and have a seat.
The meeting is about to start…

Print a Photo a Week
“Hello. My name is James, and I’ve been the family photographer for 5 years.”

“Hi, James.”

“I don’t think I’m going to have enough time to create a best-of-2013 photo book for the holidays. What am I going to do?”

No problem.
Don’t even try.
Instead, I’ve got an idea to get you there… one photo at a time.

As you sift through your massive intake of family pics, the ongoing organization can get daunting.
(It’s worse than wrangling kittens!)

The last step you usually get to is printing any of them out, right?
So here’s a crazy idea… Turn your workflow on its head!

If you pass by a photo that feels special, just print it! You shouldn’t give it much thought…
Don’t wait for your final print job or photo book. Just send it to the printer, now!

Then, simply enjoy the image:

  • Look at it
  • Show it to your family
  • Tape it to the refrigerator door
  • Take it to work
  • Maybe frame it

Make that individual picture its own activity and absorb all those good vibes that photo brings you.
Perform this cleansing photographic impulse at least once a week, and it will do wonders!

Plus… you’re going to organically build a nice photo collection for yourself that you can place into an old-school album at the end of the year.

Sure, photo books are wonderful, but they take time to organize and create.
This method also gets you to the finish line… stress free.

Of course, this does require you to have a photo printer your child hasn’t already hobbled with a might penny…
(but that’s another story)

Always Keep an Extra Battery with your Pocket Camera
“My name is Fred, and I’ve been taking family photos for the past 7 years.”

“Hello, Fred.”

“I’m always worried I’m going to run out of battery power when I’m taking my pictures. It’s so stressful!”

“Take in a big breath. Now exhale. Fred, do you have your battery charger nearby?
Good….”

There’s really no way to know for sure if your camera and a fully charged battery will carry you through the day. And that assumes you charge up your battery every time you put your camera in your pocket.

There’s only one way to maintain relative peace of mind on this front:
Carry an extra battery.
It’s not that expensive, and it’s relatively tiny.

The big problem with carrying around an extra battery is losing it.

I think the best solution is to always keep your backup battery with your camera in its carrying case or neoprene envelope. That way it’s always close to the camera when an untimely power drain threatens your perfect photographic moment.

(You do have a protective case for your camera, don’t you….?)

Get In the Picture!
“Hello. My name is Wendy, and my family has been looking to me to capture our family events for the last 10 years.”

“Hello, Wendy.”

“And I’m really angry that I’m never in any of the pictures.”

Believe me, you’re not alone if you find yourself missing from the visual documentation of your family’s history.
And of course that’s what’s going to happen, if you’re the one taking most of the shots! The obvious solution is to hand over your camera and ask someone else to do some of the heavy lifting.
(a suggestion I often get which always leads to wonderful results)

But that doesn’t mean you’re handing over your visual influence. You still may need to orchestrate from afar. Letting it happen naturally may not create the shots you want.

Does that make you appear too self-centered?
Get over it!! You’ve been taking everyone else’s photos for years.
It’s about time you asked for a few of your own!

Everyone stand up now, and scream at the top of your lungs,
“I want my own photo!!”

Good. Now please sit down.
(James, you too.)

The same general rule applies to large family group photos.
Inserting yourself into the family portrait may seem harder than walking a tightrope, but it really only requires a bit more juggling:

  • Just make sure you’ve brought a little tripod with you
    (like the GorillaPod)
  • Adjust the framing of the group shot like you normally would
    (after herding your family together)
  • Then, set the countdown timer on your camera and sprint into the shot
    (It may seem a little crazy, but it works like a charm.)
  • Extra Clever Tip:
    Set your countdown timer to take several consecutive photos
    (That will increase the odds one of them will capture everyone smiling at the camera.)

Share Your Gems Quickly!
“Hello, my name is Pat, and I’m distressed that I never get around to sharing my photos quickly enough.”

It’s sad to say, but most pictures have an expiration date.
(more like an optimal viewing period)
And then they become less relevant… because life moves on.

There’s always a newer family event that everyone’s going to be interested in…not your pictures from last month’s birthday party.

Plus, there are always those slick smartphone cats. You know them.
They snap a photo and share it almost instantly… taking all the glory.
(not that I’m feeling at all competitive)

So if you want others to enjoy your photographic eye, you’ve got to move quickly. And quick doesn’t always mean sharing the perfect picture…

Touching Up will Slow You Down
“Hello my name is Susan, and I take too long tweaking my favorite shots.”

“Hello, Susan. How long have you been the family photographer?”

“I’m not. Isn’t this the Cute Cat and Dog Photos Support Blog?”

“Uhhhh…. well, kind of…”

So it’s true… bringing out the best in your favorite photos take time:

  • Leveling the horizon
  • Reframing the shot
  • Brightening up murky shadows
  • Adjusting the color
  • Manipulating the ‘sharpness’ tool

You’re never going to get your shots out quickly if you force yourself to make each one perfect before you release them to your adoring public.

But if you’re like me, you’re not going to be happy sharing photos that aren’t ready for prime time.

Here’s a solution:
As you review your top 20 or 30 pictures from your most recent family event, just pick the top 2 or 3 to get out the door tonight.
(tweaking those won’t take much time)
And these will tease your audience’s appetite for the larger collection to be released later!

Share the Love
You are the family photographer. Own it!

And your family may not tell you this as much as they should… but they really appreciate all those photos you’ve been taking of them.

Really.
(Fortunately, my wife tells me this all the time.)

If some of your relatives were here right now, they’d give you a big kiss.

So it’s time for a group hug.
Everyone stand up and bring it in!

Now, don’t you feel better?

12 Tips to Shooting Smartphone Videos Like a Pro

You’ve got a movie studio waiting in your pocket. Think of all the videos you can create! You’ve just got to refocus when moving from your home to the workplace but the rules are still the same.

You’ve got a movie studio waiting in your pocket. Think of all the videos you can create! You’ve just got to refocus when moving from your home to the workplace but the rules are still the same.

Today, an increasing number of professional communicators are entering the world of video creation using consumer tech to help support their communications needs.

And why not?

Anyone can create and post a video with their smartphone or tablet.
It’s almost as easy as pouring a bowl of cereal.
And it’s free!

A couple of my friends recently dipped their toes into this tantalizingly easy, yet also challenging ocean of opportunity at their respective jobs.
And they asked me for a few suggestions how to help make their smartphone videos look as professional as possible.

A smartphone isn’t as powerful a recording tool as a pocket camera or DSLR, simply because its lens isn’t as good.

That said, there’s still a lot you can do by sticking to a few basic rules of production. This applies both to the ‘everyman’ at home as well as the intrepid communicator at work.

Here are 12 tips that are sure to help!

1.   Choose Your Weapon: Smartphone Vs. Tablet
If you’ve got the choice, I’d go with a smartphone.
The recording specs are close, if not exactly the same.
But the smartphone is easier to handle, and chances are you’ve already got some shooting mileage under your belt.

2.   Power Up
Make sure your smartphone is charged up and has the juice to make it through your shoot.
(There’s nothing more embarrassing than having your phone go dark in the middle of an interview.)

3.   Less Is More
Pay attention to your phone’s available memory.
(It’s not a bottomless bottle of beer.)

4.   Keep Your Smartphone Horizontal
It may feel natural to record video vertically since that’s the orientation of your smartphone. And plenty people do it that way.
But believe me… Don’t give in to the Dark Side…

Most of us are still conditioned to consume video on a horizontal plane.
Sure, there are always those cool-looking vertical displays at your nearby mall.
But you don’t see many vertical flat screens at home, do you?

5.   Frame Your Shot
Pay attention to what’s behind your subject.
Fight your first impulse to position him in front of a wall.
That can create a really flat shot.

Instead, do a ‘180’ and simply swap positions with your subject.
Now, the vast majority of the room is in your shot, which gives it more depth.
Granted, you may not want to see everything in the room, but you should consider some version of that option.

6.   Let There Be Light
Your smartphone has a really tiny lens.
The fact that it captures HD video that looks as good as it does is magical.
But it’s not magic.

Give it as much light as possible. Otherwise your image will look like mud.
(Sure, you could buy pop-on lenses, but before you go crazy and ‘Borg-out’ your phone into a ‘Franken-camera,’ I’d recommend using your more-capable pocket Canon or Nikon.)

7.   The Sun Is Your Enemy
That hot ball of fire in the sky is the brightest light source around. It creates harsh shadows and stresses out your limited recording sensor.
If you’re outdoors, and it’s a sunny day, position your subject towards the light.
Otherwise… game over.
Your subject will appear as little more than a murky shadow in your shot.

I’ll say it again, because it’s so important:
Make sure the sun is facing the front of your subject’s body!

The same rule applies if you’re indoors by a window.
Don’t shoot someone standing in front of a window, because the light coming in from behind will be too intense, even if the sunlight isn’t directly shining in.

However…

8.   The Sun Is Also Your Friend
Smartphones need strong light that’s diffused and also not pouring down from an office ceiling.
(creating shadows in all the wrong places)
An illuminated window can provide just that, especially if the sun isn’t shining directly in.

Here’s how to make the sun your new BFF…

Just turn your subject around and reposition her to face the window.
Move your smartphone to the window, and keep the light behind you.

Now you’ve just harnessed the power of the sun.
(how illuminating!)

9.   Throw Away the Tripod
I have mixed feelings about this.
My old-school training says always use a tripod, especially for interviews…unless you’re doing reality TV.
(Yes, they make tripods for smartphones.)

That said, handheld shooting does have lots of advantages and going mobile can be really liberating!
Just be sure to keep your smartphone steady as you move it about,
and make sure the lens can keep up with its sometimes-sluggish auto-focus skills.
(If you have the opportunity, always practice your shot first to make sure you don’t lose focus.)

10.   Do the Dance
If you need to zoom in, step forward!
(The standard digital zoom only reduces the quality of the shot.)

But also be prepared to step back…
Smartphone lenses can’t see that wide. So if you want several people in your shot, you’ve got to hoof it back a bit.

(Hey, nobody said this was going to be easy.)

11.   Listen to Your Audio
The onboard microphone on your smartphone will only get you so far.
And if you’re outdoors, a little wind will quickly cripple your sound.

You’ve got two choices here:

  • Walk closer to your audio source, which could compromise the shot you want.
    Use an external microphone.
    You can go crazy and spend $200 for the Apogee MiC that stands proudly on your desk.
  • Or on the other side of the shopping aisle, there’s
    the ATR-3350IS lavalier mic for just $23 on Amazon Prime. You clip it on your talent’s shirt and presto, you’re in business!

12.   Directing 101:
Like it or not, when you whip out your smartphone and start shooting, you’ve also accepted the responsibility to help your subjects look their best.

So, now you’re a director!
(congratulations)

Here are a few more suggestions to assist you in your new role:

  • Make Sure They’re Ready for Their Close-Up
    Clothing shouldn’t be askew.
    Ties should be straight. Jewelry… symmetrical.
    And hair shouldn’t look like they just ran a marathon.
    (A simple comb can do wonders.)
  • Try to Help Them Act Natural
    If they normally use their hands when they talk, they should continue doing so!
    Zombies usually don’t perform well in front of the camera.
    (brains!)
  • Eyes Shouldn’t Wander
    If they’re supposed to talk to you, make sure their eyes don’t look elsewhere…
    If you want them to talk directly to camera, they need to lock their eyes on the lens.
    (not occasionally drifting to you!)
  • And Beware of ‘PEES’
    (Premature Eyeball Exit Syndrome)
    If your subjects look away from the lens right before they stop talking, believe me, the shot is ruined.
  • No Swaying Please
    Some people tend to act like they’re on the Titanic when in front of a camera.
    Their feet need to stay put!
  • Every Video Clip Has a Beginning and an End
    If there is any doubt where those two moments are, you’d better do it over.
    (You can’t fix everything in post!)

3…2…1, Action!
So there you have it.
These tried-and-true techniques are sure to help improve your smartphone video productions, both at home and on-the-job.

Now, go forth and create!

Oh…one last suggestion…

Always bring a bottle of water to your shoots.
If your on-camera talent doesn’t want it, you will!

Good luck and keep hydrated…