At Home with Tech

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Tag: apple

How to Get Rid of a Pop-Up Virus

Your computer is infected. Now what? Don’t mess around! You need help... Perhaps it’s time to call upon ClamXav?

Your computer is infected. Now what? Don’t mess around! You need help… Perhaps it’s time to call upon ClamXav?

Last week, my wife’s MacBook Pro laptop became infected with a pop-up virus. Every time she opened up a web page in Safari, a pop-up message took over promoting something called ‘pcsupportapplication.com.’ Of course, as bad as things clearly were, clicking on it would only make things worse.

The good news is my wife did not click on the evil message. Instead, she brought her ailing Apple computer to the resident IT Guy in the household.

The bad news is this IT Guy didn’t know what to do…
(Even though long gone were the days when Apple computers were ‘impervious’ to computer viruses.)

Don’t Try This at Home
So I Googled this nasty adware….or malware… or whatever you want to call it.
And I didn’t find any mainstream posts on what exactly to do about it. And the ones I saw suggested complicated solutions I was not prepared to embark upon.

I was woefully unprepared to fight this battle.
And I knew it.

It was time to throw a little money at the problem and call in the big guns.
(This wasn’t the time to worry about my pride.)

Pay for a Little Genius
So I brought the laptop to my local Apple Authorized Service Provider down the street.
(Exceptionally convenient)

The nice repair lady at the front desk told me this kind of problem was unfortunately very common, but the store had access to ‘specialized’ software they could use to attack the problem and root out the invader.

And how much would it cost me for their ‘Adware & Malware Scan and Removal’ service?
$49.50
(That’s all?)

Please proceed!!

ClamXav to the Rescue
When I returned to see if the operation was a success, I walked up nervously to the counter to check on the status of the patient.
(pause)

…The computer doctor walked in from the back room.
She was all smiles.

And the cure was easier than she thought it would be.
She first updated the OS on my wife’s computer….
….and the problem magically disappeared.

So yes, I felt a little egg slipping down my face, because that’s what the home IT Guy is supposed to do. And in fact, I was a couple of updates behind on the laptop.
(Guilty as charged)

The good news is the helpful digital doc had also installed a few optional extras onto the laptop…

Most importantly, she had downloaded a free virus scanner from Apple’s App Store called ClamXav.
When she activated the utility, it identified seven threats lurking in the computer, and then it promptly removed them.
(Sweet!)

She handed me back the cured machine, and I skipped a few steps as I went happily on my way, just in time to return my wife’s computer on Mother’s Day.

Human Error
So it’s a happy ending, right?
It is…

Though it’s also true that had I been more diligent and performed software updates more regularly, the problem might never had cropped up.

And sure, now I’ve got ClamXav to protect the computer. But maybe I should have found and used that utility myself. It’s been available for years…

The fact is this IT Guy didn’t really need to fork out fifty clams.
But that’s a perspective in hindsight.
In the murkiness of uncertainty, I would do the exact same thing again…

Why risk it?!

Dodging Digital Bullets
So the IT Guy needs a little tech support every now and then. I can own that…

The learning here is the simple reminder that the health of your computer is fragile. Just like life, disaster can strike at any moment.
Be prepared…

And if a few bucks put your computer back on its feet along with a little extra protection, I’d call that money well spent.

Peace.

How to Stop Dropping Your iPhone

Have you ever felt your smartphone was a little wobbly while texting? You’re not alone. To stabilize your situation, you might want to consider getting an iRing.

Have you ever felt your smartphone was a little wobbly while texting? You’re not alone. To stabilize your situation, you might want to consider getting an iRing.

Let’s face it. The iPhone 6 Plus is huge. I love mine, because it is so big. But I must admit I have some concern for its safety, because of the size. Simply put, this large and expensive device can easily find its way out of the protection of my right hand onto the unforgiving floor…
(And I’ve got big hands.)

I’d really prefer my iPhone not meet its doom this way, simply because I can’t hold onto the darn thing!  It’s already survived a couple of low-impact drops, but I worry it’s just a matter of time until a more damaging event occurs.

Part of the problem is I find myself walking around holding my iPhone a lot more these days,
(Like it’s some kind of on-board attachment for a robotic arm)

Statistically, there’s a greater chance it can either get knocked away or simply slip out in a careless moment…

So you’d think there’s got to be a few entrepreneurial folks out there who’ve thought about this problem and come up with a clever solution.

And in fact someone has…

Inspiration at 70 MPH
Recently, I was commuting to New York City on the train, wearing
my Road Warrior hat. On this particular day, both the travel and tech gods were smiling on me….

  • I magically found an aisle seat on a very crowded train.
  • Moments later, I ran into a friend of mine, who eventually nabbed a seat right next to mine.
  • And then he had something new attached to his iPhone he wanted to show me…

My friend enjoys fusing ‘helpful’ technology into his daily life as much as I do. And we both get a kick showing off our latest ‘upgrades’ to each other.

And what was this newest invention he had to show me?

The iRing.

My iPhone 6 Plus Needs a Leash
It’s simply a little ring attached to a plastic square that mounts onto the back of your smartphone. Then, you slip your index or middle finger through the iRing and voilà… “Look Ma! No hands!”

More importantly, your precious device stays attached to your hand no matter what your other four fingers are doing…

Sure, if you want, you can carry your phone around without gripping it anymore. But for me, that’s just showing off. It’s more like a belt for your pants. You just want to keep everything where it is…

If you use this mini leash correctly, you’ll eventually forget it’s even there.

Another way to use this useful invention is as a simple kickstand on a flat surface.
(Horizontal use seems most logical.)

And how much does this revolution in smartphone safety cost?

$19.95
For me, twenty bucks is the perfect price point for any kind of tech accessory. Especially if it’s on ‘sale.’ Or appears to be…
In fact, dropping a few fins on a good tech deal feels like getting something for free!
It’s a no brainer…

Perhaps not so coincidentally, the iRing goes for $19.95.
(It comes in a variety of colors.)

So I went to the Amazon app on my iPhone… and tap.
(I bought the black one to match my iPhone’s case.)

Instructions Not Included
The big question now was where exactly to mount my iRing?

This wasn’t as stressful a choice as it could have been, because the makers of the iRing claim you can pull it off and reapply it multiple times… as long as you don’t ‘touch’ its ‘special’ adhesive. You can also ‘re-energize’ the adhesive by placing it under running water, and then allowing it to ‘air dry.’
(You’ve got to wonder what this super-sticky stuff is made out of… but that’s another conversation…)

The other piece of good news here is my iPhone is protected by a ‘Tech 21’ case.
So there’s no chance I’d gum up the actual back of ‘my precious’ with this iRing.
(The makers of the mystery adhesive technology say the iRing’s ‘sticky’ back leaves no ‘excess’ residue. But I still don’t want to see what ‘normal’ residue looks like.)

Logic Doesn’t Apply
All this said, I really didn’t want to embark on a lengthy trial and error process to determine where to position my new iRing. There had to be a simple rule of thumb to follow…

My first impulse was to pop the iRing smack onto the center of my Tech21 case’s back.

But then I decided to take a close look at where all my fingers typically sit while my thumb is typing away. And I immediately realized my entire hand sits noticeably lower on the back of my iPhone than I thought.

So how would I figure out how to get it exactly right?

Scotch Tape to the Rescue
As I pondered this challenge, I took a look at Amazon and landed on one of the iRing’s competitors… the Bunker Ring Essentials.
(This accessory appears to mirror the iRing, except for one little detail. The Bunker is round. The iRing’s structure is flat on the part facing away from the phone.  I prefer the iRing’s flat-edge design, because it creates more stability when used as a kickstand.)

Then, I noticed a video review and decided to observe where this user positioned his ring mount. Yes, he had it placed noticeably lower on the back of his iPhone Plus. But the big “Ah-ha” for me was he first used scotch tape to hold it in place to test it out.

Of course.

So that’s what I did…

iRing Prep with Scotch Tape

 

 

 

 

 

 

 

 

After a little scotch-taped experimentation, I found the perfect spot…

I discovered that I not only had to lower my iRing off the case’s vertical center, I also had to pull it in towards the edge closest to my thumb. This asymmetrical positioning would allow my fingers to sit exactly where they otherwise would be while my thumb does its hunting and pecking.

Problem solved…

Happy Fingers
Holding onto a massive smartphone shouldn’t be an ongoing concern as you move about your day. And now, it doesn’t have to!

iRing in Action

 

 

 

 

 

 

And all this peace of mind for $19.95…

Think of the iRing as a twenty-dollar insurance policy to ensure your smartphone’s safety…

…Against all danger?
Not quite… but it’s a useful step in the right direction!

Where Are All Your iMessages?

Have you noticed you’re receiving noticeably fewer iMessages on your iPhone recently?  Maybe that’s because you’re not receiving any iMessages.  So what’s the problem…?

Have you noticed you’re receiving noticeably fewer iMessages on your iPhone recently? Maybe that’s because you’re not receiving any iMessages. So what’s the problem…?

I missed a text message from a friend on my iPhone the other day. I realized the problem when I got home and saw the lingering comment glowing on my iPad as an old iMessage.

I looked for it on my iPhone 6 Plus, but it simply wasn’t there…
Strange.

Why was my Wi-Fi iPad receiving iMessages that my iPhone was missing…?

So I decided to take a closer look…

Is iMessage Activated?
I opened up the ‘Messages’ settings on my iPhone.
The red flag was immediately evident….
I saw that ‘iMessage’ was simply turned off.
(That’s confusing.)

And to rub it in, the Off setting was accompanied by an ‘error’ message.

What?
How did iMessage get deactivated?

Come to think of it, I had recently noticed that some of my texts which would typically travel on the free, ‘blue’ iMessage road to another iDevice were only showing up as normal ‘green’ SMS texts that count against my texting plan.
(Yes, I still have a free-texting limit. Is that too old school?)

I didn’t think much of these little green monsters, because sometimes the blue path gets inexplicably blocked, forcing an iMessage to morph into a standard text.

Why Is iMessage Suddenly Turned Off ?
So I immediately reactivated iMessage on my phone, which required my thumbprint’s touch ID authentication.
(Why was my phone treating me like a stranger?)

More importantly though, I wanted to know why this had all happened in the first place.

I had recently upgraded my iPhone’s operating software to iOS 8.3. Was this the culprit…?

I took a look online at some Apple message boards, and in fact there were others talking about similar problems. But I found no official determination that an iMessage issue had been created by iOS 8.3.

Huh.

Check the Facts Again
Then I did a little more diagnostic research as to when the green texting regression actually cropped up. I tracked my daily texts to my wife, and in fact, they started turning green a month back on April 1.

D’oh!

And that was before iOS 8.3….

It’s possible I did a previous iOS upgrade on that day, but I no longer have any evidence.

All I’m left with is… April Fools!!!
(seriously?)

Don’t Anger the Tech Gods
So what are the lessons learned here…?

  1. Never ignore the playful (and frustrating) power of April Fools’ Day.
  2. It’s probably a good idea to check your iMessage settings every time you upgrade the iOS on your iDevice.
  3. If it takes a month to figure out you’ve got a tech problem, you can’t place all the blame on someone else.

Let’s move on…